Notice of Privacy Practices
Effective Date: May 2025
At KnOxygen, your privacy is important to us. This Notice of Privacy Practices describes how we may use and disclose your protected health information (PHI) and how you can access this information. Please review it carefully.
Your Health Information Rights
You have the right to:
Request to inspect and receive a copy of your medical record
Request a correction to your record if you believe it is incomplete or inaccurate
Request restrictions on certain uses or disclosures of your information
Request confidential communications by alternative means or locations
Receive an accounting of disclosures we have made of your information
Obtain a paper copy of this notice, even if you agreed to receive it electronically
How We May Use and Disclose Your Information
We may use or share your information:
For your treatment and to coordinate your care
To obtain payment for your services
For our healthcare operations, including quality assurance and internal administration
To remind you of upcoming appointments or provide other health-related services
We may also disclose information:
When required by law
For public health or safety reasons
To comply with legal proceedings or court orders
To health oversight agencies or in response to a valid subpoena
We will not use or disclose your information for marketing or other purposes not listed above without your written authorization.
Our Responsibilities
We are required by law to:
Maintain the privacy and security of your health information
Provide you with this notice of our legal duties and privacy practices
Follow the terms of this notice currently in effect
Notify you in the event of a breach involving your unsecured protected health information
Third-Party Services
We use MangoMint, a HIPAA-compliant third-party scheduling and electronic medical records system, to collect and manage your information. All information shared through this platform, including SMS reminders and intake forms, is encrypted and secure.
Electronic Communication
We may use HIPAA-compliant technology, including secure SMS through MangoMint, to communicate appointment reminders and general updates. While we take every precaution to safeguard your protected health information (PHI), our best practice is to refrain from including sensitive medical details in SMS messages. We encourage you to avoid sending personal health information via text and instead use secure, encrypted platforms or communicate with our office directly.
Questions or Complaints
If you have questions about this notice or believe your privacy rights have been violated, you may contact us at:
460 Medical Park Drive, Suite 108B
Lenoir City, TN 37772
865.686.9943
admin@knoxvillehyperbarics.com
You may also submit a complaint to the U.S. Department of Health and Human Services. We will not retaliate against you for filing a complaint.